Terms & Conditions — bajuj Platform Rules and Player Obligations

1. Introduction

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "You") and bajuj ("bajuj", "the Platform", "We", "Us"). bajuj operates an online casino and sports betting platform accessible at bajuj.io, providing registered users with access to casino games, live dealer tables, sports betting markets, and related services.

These Terms apply to all users of the bajuj platform, regardless of the device, browser, or method of access used. They govern the entire relationship between you and bajuj, including account registration, deposits, withdrawals, bonus participation, use of gaming content, and communications with our support team.

bajuj reserves the right to update these Terms at any time. Continued use of the platform following notification of an update constitutes your acceptance of the revised terms. We encourage you to review these Terms periodically to remain informed of any changes.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Platform" means the bajuj website, services, games, and betting markets accessible at bajuj.io.
• "Account" means the registered user account created by a Player on the bajuj Platform.
• "Player" or "User" means any individual who has registered an Account on the bajuj Platform.
• "Wallet" means the virtual balance held within a Player's bajuj Account.
• "Deposit" means the transfer of funds from a Player's external payment method into their bajuj Wallet.
• "Withdrawal" means the transfer of funds from a Player's bajuj Wallet to their designated external payment method.
• "Bonus" means any promotional credit, free spin, cashback, or other incentive offered by bajuj to Players, subject to specific terms and wagering requirements.
• "Wagering Requirement" means the number of times a Bonus amount must be staked before it becomes eligible for withdrawal.
• "Game Provider" means any third-party software studio whose games are made available on the bajuj Platform, including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.
• "Prohibited Jurisdiction" means any country or territory from which access to or use of the bajuj Platform is restricted or forbidden under applicable law.
• "Know Your Customer" or "KYC" means the identity and payment verification procedures conducted by bajuj prior to processing withdrawals or at any point deemed necessary.

3. Eligibility

To be eligible to register and use the bajuj Platform, you must satisfy all of the following criteria at the time of registration and on a continuing basis throughout your use of the Platform:

• You are at least 21 years of age;
• You are a natural person — corporate entities may not hold Player accounts;
• You are accessing the Platform voluntarily for personal entertainment purposes;
• You are not accessing the Platform from a Prohibited Jurisdiction;
• You are not subject to any self-exclusion agreement, court order, or other legal restriction that would prohibit your participation in online gambling activities;
• You have not previously had an Account closed or suspended by bajuj for breach of these Terms;
• You are acting on your own behalf and not as an agent, representative, or nominee of any third party;
• You have not been diagnosed with, nor are you currently suffering from, a gambling addiction or problem that has led you to seek self-exclusion from any gambling platform.

bajuj reserves the right to request documentary evidence to confirm eligibility at any time. Failure to provide satisfactory evidence within a reasonable timeframe may result in Account suspension and withholding of pending withdrawals pending investigation.

4. Account Registration

4.1 Single Account Policy

Each Player is permitted to hold only one registered Account on the bajuj Platform. Opening multiple Accounts — whether under the same name, the same payment method, the same device, or the same IP address — constitutes a breach of these Terms. bajuj reserves the right to close all duplicate Accounts and forfeit any balances or bonuses held within them.

4.2 Registration Information

At the time of registration, you are required to provide accurate, complete, and truthful information, including your full legal name, date of birth, email address, and mobile number. You must update your Account information promptly if any of the details provided change after registration. bajuj is not responsible for any loss resulting from inaccurate or outdated Account information provided by a Player.

4.3 Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. bajuj will not be liable for any loss or damage arising from unauthorised access to your Account where such access was facilitated by your failure to keep your credentials secure. If you suspect that your Account has been accessed without your authorisation, you must contact bajuj support immediately.

4.4 Account Verification (KYC)

bajuj operates a Know Your Customer procedure that may be triggered at the time of registration, prior to processing a withdrawal, or at any point at bajuj's reasonable discretion. KYC verification may require you to submit one or more of the following documents:

• A government-issued photographic identification document (National ID card, passport, or driving licence);
• Proof of address (utility bill, bank statement, or official government correspondence dated within 90 days);
• Proof of ownership of the payment method used to make a Deposit (screenshot of mobile wallet, bank statement, or similar).

bajuj reserves the right to suspend withdrawal processing until KYC requirements are satisfied. Documents submitted for KYC purposes are handled in accordance with the bajuj Privacy Policy.

5. Deposits

bajuj accepts deposits via the following methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All deposit amounts are denominated in Bangladeshi Taka (BDT). The minimum deposit amount is ৳200. bajuj does not charge fees on deposits, though your payment provider may apply their own transaction charges.

Deposits are credited to your bajuj Wallet subject to successful confirmation from the payment provider. In the event that a deposit appears to have been deducted from your payment method but has not credited to your Wallet within 30 minutes, you must contact bajuj support with your transaction reference number. bajuj will investigate and, where the payment provider confirms successful transfer, will manually credit the deposit to your account.

bajuj reserves the right to reject or reverse any deposit that it has reasonable grounds to believe is connected to fraudulent activity, money laundering, or breach of these Terms. All deposit activity is monitored for compliance and security purposes.

You confirm that all funds deposited into your bajuj Wallet are from legitimate sources and are not the proceeds of any criminal activity. Deposits made using payment methods that are not registered in your own name are prohibited unless you can demonstrate authorised use with the account holder's documented consent.

6. Withdrawals

Withdrawals from your bajuj Wallet are processed to the same payment method used to make your most recent deposit. The minimum withdrawal amount is ৳500. bajuj aims to process withdrawal requests within 15 minutes during standard operating hours, though processing times may extend during peak periods or where additional verification is required.

bajuj reserves the right to withhold or delay any withdrawal request pending satisfactory completion of KYC verification, investigation of suspected fraudulent activity, or confirmation that all applicable wagering requirements have been met where a bonus has been credited to the account.

Withdrawals will not be processed to third-party payment accounts. The name registered on the receiving payment method must match the name registered on your bajuj Account. Where a mismatch is identified, bajuj may require additional documentation before processing the withdrawal.

bajuj does not charge withdrawal fees. However, your payment provider's standard transaction charges may apply. You are responsible for any taxes, duties, or charges applicable to winnings in your jurisdiction.

7. Bonuses & Promotions

bajuj offers various bonuses and promotional incentives to registered Players from time to time. All bonuses are subject to the specific terms communicated at the time the bonus is offered, including applicable wagering requirements, minimum odds restrictions, time limits, and game contribution rates. These specific terms supplement and form part of these General Terms & Conditions.

Unless otherwise stated, bonus funds must be wagered a minimum number of times before they are eligible for withdrawal. The applicable wagering requirement will be stated in the specific bonus terms. Withdrawal requests made before wagering requirements are met may result in forfeiture of the remaining bonus balance.

bajuj reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice. If bajuj determines that a Player has attempted to abuse a bonus — including but not limited to opening multiple Accounts to claim the same promotion, placing low-risk bets to meet wagering requirements, or using any other technique inconsistent with genuine gameplay — bajuj reserves the right to void the bonus, reclaim any winnings derived from that bonus, and suspend the Account.

8. Betting & Gaming Rules

All bets and wagers placed on the bajuj Platform are subject to the specific rules applicable to the relevant game or betting market. These game-specific rules are accessible within the relevant game interface or betting section of the Platform. In the event of a conflict between game-specific rules and these General Terms, the game-specific rules shall prevail in respect of that game or market.

Bets once confirmed are final and cannot be cancelled or amended unless bajuj determines that a technical error affected the bet placement. bajuj reserves the right to void any bet that was placed at odds or on terms that were the result of a manifest error, technical malfunction, or data feed failure. In such cases, the stake will be returned to the Player's Wallet.

bajuj uses certified Game Providers whose software undergoes independent testing. Random Number Generator (RNG) outcomes are generated independently and cannot be influenced by bajuj or any Player. Live dealer game outcomes are determined by physical game mechanics conducted in a professionally operated live studio environment.

bajuj does not guarantee the continuous availability of any specific game or betting market. Games may be removed, suspended, or modified at any time as a result of provider agreements, technical requirements, or regulatory considerations.

9. Prohibited Conduct

The following conduct is strictly prohibited on the bajuj Platform. Engaging in any prohibited conduct may result in immediate Account suspension, forfeiture of balances, and reporting to relevant authorities where required by law:

• Registering more than one Account on the Platform;
• Providing false, inaccurate, or misleading information at the time of registration or at any subsequent point;
• Using the Platform if you are under 21 years of age;
• Using automated software, bots, scripts, or any artificial intelligence tool to place bets, interact with games, or exploit Platform features;
• Engaging in any form of collusion with other Players, Game Providers, or bajuj employees;
• Exploiting any technical error, software bug, or system vulnerability in a manner that provides an unfair advantage;
• Engaging in any activity that constitutes or facilitates money laundering, fraud, or any other criminal offence;
• Accessing or attempting to access another Player's Account without their express authorisation;
• Using a payment method that is not registered in your own name, or using stolen or fraudulently obtained payment credentials;
• Making chargebacks or payment reversals in bad faith after receiving gaming services in return for the relevant deposit;
• Engaging in any conduct that bajuj reasonably considers to be abusive, threatening, or harmful to other Players, bajuj staff, or the integrity of the Platform.

10. Intellectual Property

All content on the bajuj Platform — including but not limited to software, game interfaces, graphic designs, logos, text, images, and audiovisual materials — is the property of bajuj or its licensed Game Providers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only.

You may not copy, reproduce, redistribute, publicly display, modify, reverse-engineer, or commercially exploit any content from the bajuj Platform without prior written consent from bajuj. Unauthorised use of bajuj intellectual property may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by applicable law, bajuj shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising out of or in connection with your use of the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, or service interruptions.

bajuj does not warrant that the Platform will be continuously available, error-free, or free from technical interruptions. Scheduled and unscheduled maintenance may result in temporary unavailability of the Platform or specific features. bajuj will use reasonable efforts to minimise downtime but cannot guarantee uninterrupted access.

bajuj is not responsible for any loss arising from internet connectivity failures, device malfunctions, or third-party payment processing delays that are outside bajuj's reasonable control. In all cases, bajuj's aggregate liability to any Player shall not exceed the total deposits made by that Player in the 30 days preceding the relevant claim.

12. Privacy & Data

bajuj collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at bajuj.io/privacy-policy. By registering an Account, you consent to bajuj processing your personal data for the purposes described in the Privacy Policy, including account management, KYC verification, fraud prevention, and customer support.

bajuj implements industry-standard security measures including 256-bit SSL encryption to protect your personal and financial data. bajuj does not sell, rent, or otherwise transfer your personal data to third parties, except where required for payment processing, KYC verification, legal compliance, or fraud prevention purposes.

13. Responsible Gaming

bajuj is committed to promoting responsible gaming and player wellbeing. The Platform provides all registered Players with direct access to the following responsible gaming tools from within their Account dashboard:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit;
• Session Time Reminders: Configure alerts to notify you when you have been playing for a set duration;
• Self-Exclusion: Request a temporary or permanent suspension of your Account if you feel that gambling is having a negative impact on your life;
• Cooling-Off Period: Take a short break from the Platform — ranging from 24 hours to 30 days — without permanently closing your Account.

If you believe you may have a gambling problem, or if someone close to you has expressed concern about your gambling behaviour, we encourage you to make use of these tools and to contact the bajuj support team. Responsible gaming guidance is also available on the bajuj Responsible Gaming page.

bajuj enforces a strict 21+ age policy and employs reasonable measures to prevent access to the Platform by minors. Any Player found to be under the age of 21 will have their Account closed immediately and any funds deposited will be returned to the originating payment method.

14. Account Suspension & Closure

bajuj reserves the right to suspend, restrict, or permanently close any Account at its sole discretion, at any time, without prior notice, where it has reasonable grounds to believe that any of the following circumstances apply:

• Breach of any provision of these Terms & Conditions;
• Provision of false or misleading registration information;
• Engagement in fraudulent, deceptive, or criminal activity;
• Failure to complete KYC verification within a reasonable timeframe;
• Suspicion of money laundering or financial crime;
• Receipt of a chargeback or fraudulent payment dispute;
• Request from a competent legal or regulatory authority;
• The Account has been inactive for more than 12 consecutive months.

Where an Account is closed due to breach of these Terms, bajuj reserves the right to forfeit any remaining balance, including bonus funds and any winnings derived from bonus gameplay. Where an Account is closed for reasons unrelated to Player misconduct, any verified cash balance (excluding unmet bonus funds) will be returned to the Player's designated payment method following completion of any outstanding verification requirements.

Players may request voluntary Account closure at any time by contacting bajuj support. Voluntary closure requests will be processed within 5 business days.

15. Amendments to These Terms

bajuj reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, bajuj will provide reasonable notice to registered Players via the email address associated with their Account or via a prominent notice on the Platform. The effective date of any amended Terms will be clearly stated at the top of this document.

Your continued use of the bajuj Platform following notification of an amendment constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must cease using the Platform and may request Account closure in accordance with Section 14.

16. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and shall be construed in accordance with applicable law. In the event of any dispute arising out of or in connection with your use of the bajuj Platform, both parties agree to attempt to resolve the matter in good faith through direct communication in the first instance.

If a dispute cannot be resolved informally, you may submit a formal complaint to the bajuj support team, who will acknowledge your complaint within 2 business days and aim to provide a substantive response within 10 business days. bajuj is committed to fair and transparent complaint handling and will not take any retaliatory action against a Player for raising a good-faith dispute.

bajuj makes no representations or warranties regarding the legality of online gambling in any specific jurisdiction. It is your sole responsibility to ensure that your use of the bajuj Platform complies with all applicable laws and regulations in your jurisdiction. bajuj shall not be liable for any consequences arising from your use of the Platform in a jurisdiction where such use is restricted or prohibited.

17. Contact Information

If you have any questions about these Terms & Conditions, or if you need to contact bajuj for any reason, you may reach the support team through the following channel:

Please note that bajuj does not provide support via telephone or postal address. All official communications from bajuj will originate from the bajuj.io domain. Be cautious of any communication purporting to be from bajuj that originates from a different domain — such communications should be treated as suspicious and reported to the bajuj support team.