Privacy Policy — How bajuj Collects, Uses, and Protects Your Data
At bajuj, your personal data is handled with care, transparency, and a commitment to security. This Privacy Policy explains exactly what information we collect from you, why we collect it, how we use it, who we may share it with, and what rights you hold over your own data as a registered bajuj user.
Six Data Protection Principles bajuj Lives By
Before diving into the full policy text, here is a plain-English summary of the core principles that guide every data decision bajuj makes.
No Data Selling
bajuj does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to operate and improve the bajuj platform and to fulfil legal obligations.
256-Bit SSL Encryption
All data transmitted between your device and bajuj servers is protected by 256-bit SSL encryption. This means your personal details, payment credentials, and login sessions travel over a fully encrypted channel at all times.
Purpose Limitation
Data collected by bajuj is used only for the purposes stated in this policy. We do not repurpose your personal information for unrelated activities without obtaining fresh consent or establishing a new lawful basis for processing.
Data Minimisation
bajuj collects only the information that is genuinely necessary for the purposes identified in this policy. We do not request data for which we have no clear use, and we do not retain data beyond the period for which it remains relevant.
Your Rights Are Real
bajuj recognises your rights over your own data — including the right to access, correct, or request deletion of your personal information. These rights are not just stated in policy documents; they are actionable by contacting the bajuj support team.
Secure Storage
Personal data held by bajuj is stored on secured servers with access controls, firewalls, and intrusion detection systems in place. Access to personally identifiable information is restricted to authorised bajuj personnel on a strict need-to-know basis.
1. Introduction
bajuj ("bajuj", "we", "us", "our") operates the online casino and sports betting platform accessible at bajuj.io. In the course of providing our services to registered players in Bangladesh and other permitted markets, bajuj collects and processes certain personal data. This Privacy Policy describes our practices with respect to that data — what we collect, how and why we use it, and the rights available to you as a data subject.
We are committed to handling personal data responsibly, with transparency, and in a manner consistent with applicable data protection principles. This policy should be read alongside the bajuj Terms & Conditions, which together form the full legal framework governing your use of the platform.
This policy covers all interaction points with bajuj, including account registration, login, deposits, withdrawals, gameplay, bonus participation, customer support communications, and your use of the bajuj.io website on any device or browser.
2. Data Controller
For the purposes of this Privacy Policy, bajuj acts as the data controller in respect of personal data collected from users of bajuj.io. As data controller, bajuj determines the purposes and means by which your personal data is processed.
If you have questions, concerns, or requests relating to the processing of your personal data, you may contact bajuj directly using the details provided in Section 15 of this policy. bajuj is committed to responding to all data-related enquiries in a timely and substantive manner.
3. Data We Collect
bajuj collects personal data in several categories depending on your level of interaction with the platform. The table below sets out the main categories of personal data collected and relevant examples within each category.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, National ID or passport number | Registration / KYC verification |
| Contact Data | Email address, mobile number, city of residence | Registration / account updates |
| Financial Data | bKash / Nagad / Rocket account number, bank account details, transaction history | Deposit / withdrawal processing |
| Technical Data | IP address, device type, operating system, browser type, session duration | Platform use / automatic collection |
| Usage Data | Games played, bets placed, wager amounts, login timestamps, pages visited | Ongoing platform use |
| Communications Data | Support ticket content, live chat transcripts, email correspondence | Customer support interactions |
| Verification Documents | Photographs of government-issued ID, proof of address, payment method screenshots | KYC / withdrawal verification |
bajuj does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where such information is voluntarily disclosed in connection with a responsible gaming self-exclusion request, in which case it is treated with the highest level of care and used solely for the purpose for which it was provided.
4. How We Collect Your Data
4.1 Information You Provide Directly
The majority of personal data bajuj holds about you is information you have provided to us directly. This includes the details entered at registration, information submitted during KYC verification, data entered when processing a deposit or withdrawal, and communications sent to our support team through any channel.
4.2 Automatically Collected Data
When you visit bajuj.io or use the platform, certain technical and usage data is collected automatically. This includes your IP address, the type of device and browser you are using, pages visited, time spent on the platform, and actions taken during a session. This data is collected via server logs, cookies, and similar tracking technologies, as described further in Section 8.
4.3 Data From Third Parties
In some circumstances, bajuj may receive personal data about you from third parties. This may include identity verification data from KYC service providers, fraud signals from payment processors, and technical data from analytics partners. In all cases, bajuj ensures that third-party data sources operate under their own lawful basis for sharing that data with us.
5. Purposes of Processing
bajuj processes your personal data for the following purposes:
- Account creation and management: To register and maintain your bajuj account, including verifying your identity at the point of registration and on an ongoing basis where required.
- Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported banking channels, and to reconcile your transaction history.
- KYC and fraud prevention: To verify the identity and payment methods of account holders, to detect and prevent fraudulent activity, money laundering, and other financial crimes.
- Platform operation and personalisation: To deliver the games, betting markets, and features of the bajuj platform, and to personalise your experience based on your activity and preferences.
- Customer support: To respond to your enquiries, process complaints, and manage your support tickets efficiently.
- Bonus and promotion management: To administer bonuses, track wagering requirements, and communicate promotional offers where you have consented to receive marketing communications.
- Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to administer self-exclusion, deposit limits, and cooling-off requests.
- Legal compliance: To comply with applicable laws, regulations, and lawful requests from competent authorities.
- Security and integrity: To protect the technical infrastructure of bajuj.io, detect and respond to security incidents, and maintain the integrity of the platform.
- Analytics and improvement: To analyse how the platform is used and to identify opportunities to improve performance, usability, and content.
6. Lawful Bases for Processing
bajuj processes personal data only where a lawful basis exists for doing so. The primary lawful bases on which bajuj relies are as follows:
- Contractual necessity: Processing that is necessary to perform the contract between you and bajuj — including operating your account, processing transactions, and delivering gaming services — is carried out on this basis.
- Legal obligation: Processing that is required to comply with applicable law — including KYC verification, anti-money-laundering checks, and responding to lawful authority requests — is carried out on this basis.
- Legitimate interests: Processing that serves bajuj's legitimate business interests — including fraud detection, platform security, analytics, and responsible gaming monitoring — where those interests are not overridden by your rights and interests.
- Consent: Where bajuj sends you direct marketing communications or uses non-essential cookies, this is done on the basis of your consent, which you may withdraw at any time by contacting support at bajuj.io.
7. Data Sharing and Disclosure
bajuj does not sell, rent, or trade your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the relevant purpose.
7.1 Payment Service Providers
To process deposits and withdrawals, bajuj shares financial data with payment service providers including bKash, Nagad, Rocket, Upay, and supported banking partners. These providers act as independent data controllers for their own processing activities and are subject to their own privacy policies.
7.2 Identity Verification Partners
bajuj may engage third-party KYC and identity verification service providers to assist in verifying the identity of account holders. These providers process your identity documents and personal data solely for the purpose of verification and are contractually prohibited from using your data for any other purpose.
7.3 Game Providers
When you play a game provided by a third-party Game Provider such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi, limited technical data (such as a player session token and bet history relevant to that session) may be shared with the relevant provider to facilitate gameplay. Game Providers do not receive your full identity or financial data.
7.4 Legal and Regulatory Authorities
bajuj may disclose personal data to competent legal or regulatory authorities where required to do so by applicable law, court order, or lawful request. bajuj will, where legally permitted, notify you of any such disclosure.
7.5 Business Transfers
In the event of a merger, acquisition, or transfer of all or part of bajuj's business, personal data held about users may be transferred to the successor entity as part of that transaction. In such circumstances, bajuj will provide advance notice to affected users and ensure that the receiving entity commits to honouring the terms of this Privacy Policy.
8. Cookies and Tracking Technologies
bajuj uses cookies and similar tracking technologies on bajuj.io to support platform functionality, remember your preferences, analyse usage patterns, and improve the overall user experience. The following categories of cookies are used:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as user authentication, session management, and security controls. These cookies cannot be disabled.
- Functional Cookies: These cookies remember your preferences — such as language settings and display options — to personalise your experience on return visits.
- Analytics Cookies: These cookies collect anonymised data about how visitors use bajuj.io, including which pages are visited most frequently and how users navigate between sections. This data helps bajuj improve the platform. Analytics cookies are set only with your consent.
- Security Cookies: These cookies support fraud detection and platform integrity monitoring, including detection of unusual login patterns or suspicious session behaviour.
You may manage your cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect certain features of the bajuj platform. Strictly necessary cookies cannot be disabled without impairing core platform functionality.
9. Data Retention
bajuj retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, to satisfy anti-money-laundering record-keeping requirements.
- Financial transaction data: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial record-keeping obligations.
- KYC verification documents: Retained for the period required by applicable law following account closure, and securely deleted once the retention period expires.
- Customer support communications: Retained for three (3) years from the date of the relevant interaction, unless a longer period is required in connection with an ongoing dispute or legal proceeding.
- Technical and usage data: Retained in aggregated or anonymised form for analytical purposes; personally identifiable technical data is typically deleted or anonymised within twelve (12) months of collection.
Where retention beyond these periods is required by a specific legal obligation or ongoing regulatory matter, bajuj will retain the relevant data for the necessary additional period and document the justification for doing so.
10. Data Security
bajuj implements a range of technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between users and bajuj servers;
- Encrypted storage of sensitive personal and financial data at rest;
- Role-based access controls limiting access to personally identifiable information to authorised personnel with a legitimate operational need;
- Firewall protection and intrusion detection systems on all bajuj infrastructure;
- Regular security assessments and penetration testing of the platform;
- Staff training on data protection obligations and secure data handling practices;
- Incident response procedures to detect, assess, and notify in the event of a data security breach.
11. Your Data Rights
As a data subject, you hold a number of rights in respect of the personal data bajuj holds about you. These rights are set out below. To exercise any of these rights, please contact bajuj support at support at bajuj.io with your registered email address and a clear description of your request.
Right of Access
Request a copy of the personal data bajuj holds about you and information on how it is being used.
Right to Rectification
Request correction of any inaccurate or incomplete personal data held in your bajuj account.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Right to Restriction
Request that bajuj restrict the processing of your data in certain circumstances, such as while the accuracy of the data is being contested.
Right to Object
Object to the processing of your data where bajuj relies on legitimate interests as the lawful basis, including for direct marketing purposes.
Right to Portability
Request a structured, machine-readable copy of the personal data you provided to bajuj, where technically feasible.
bajuj will acknowledge all data rights requests within five (5) business days and aim to provide a substantive response within thirty (30) calendar days. Where a request is particularly complex or numerous, the response period may be extended by a further thirty (30) days, in which case bajuj will notify you of the extension and the reason for it.
Please note that some rights are subject to limitations. For example, the right to erasure does not apply where bajuj is required to retain data to comply with a legal obligation, and the right to portability applies only to data processed on the basis of consent or contractual necessity.
12. Children's Privacy
The bajuj platform is strictly for adults aged 21 years and above. bajuj does not knowingly collect personal data from individuals under the age of 21. If bajuj becomes aware that personal data has been collected from a person under the age of 21, that account will be closed immediately, the data will be deleted, and any funds deposited will be returned to the originating payment method following appropriate verification.
If you believe that a person under the age of 21 has registered an account on bajuj, please contact bajuj support immediately at support at bajuj.io so that appropriate action can be taken without delay.
13. Third-Party Links
bajuj.io may contain links to the websites or services of third-party Game Providers or payment partners. These third-party services operate independently of bajuj and are governed by their own privacy policies. bajuj is not responsible for the privacy practices or content of third-party websites and encourages you to review the privacy policy of any external service you access through or in connection with the bajuj platform.
14. Updates to This Privacy Policy
bajuj reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to the bajuj platform and services. The effective date at the top of this document will be updated whenever a material change is made.
Where changes are material, bajuj will provide advance notice to registered users via the email address associated with their account or via a prominent notice on the platform. Your continued use of bajuj.io following notification of an update constitutes your acceptance of the revised Privacy Policy. If you do not agree to the updated policy, you must cease using the platform and may request account closure in accordance with the bajuj Terms & Conditions.
15. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the processing of your personal data by bajuj, please contact the bajuj support team using the details below. All data-related enquiries are handled with care and will receive a substantive response.
Email: support at bajuj.io
Available 24 hours a day, 7 days a week. Please include your registered username, the nature of your data request, and any relevant reference numbers in your correspondence so that we can respond efficiently.
bajuj does not handle data-related enquiries by telephone. All official communications from bajuj regarding your personal data will originate from the bajuj.io domain. If you receive communication claiming to be from bajuj from a different domain, treat it with caution and report it to our support team immediately.
Your Privacy Matters at bajuj
If this policy raised questions, our FAQ page covers common topics in plain language. Or head straight to the bajuj platform to explore our casino games and sports betting markets with confidence.